Dear guests, now it has become even easier and more convenient to pay for accommodation!
You can pay for your accommodation as well as additional services of the hotel in a convenient way:
- Cash or bank card at the reception desk;
- By non-cash payment to the settlement account of the company GRK Eurasia LLC
- By bank card (VISA, MasterCard, MIR) in On-Line mode. After booking a room, you will be able to pay for the order with a bank card. All you will be required to do is to click on the following link:
If the guest cancels the reservation previously paid by bank card and in case the tariff and terms provide for the refund of the previously paid amount of money (or part of the money) to the guest, the hotel transfers the amount to the guest’s bank card account, from which the payment was made. The refund period is from 1 to 30 calendar days depending on the Bank that issued your card.
If you pay using Sberbank PJSC, the refund will be made in the same way as the payment was made.
Frequently Asked Questions:
How long should I expect to receive funds on my card when I make a return?
According to the requirements of the legislation, banks credit funds to the client’s bank card within 30 working days from the date of receipt of the application in the system. Thus, refunds are issued within 3 to 40 business days.
The whole process is as follows:
The accounting department of the hotel sends copies of the applications to the bank with which the acquiring agreement – servicing of plastic cards of clients has been concluded. It can take several days. Then, within 3 working days, the bank officer records the received application, checks it for accuracy and sends it for execution. On the next day, the relevant bank unit shall make a return of funds to the correspondent, i.e. general, account of the bank where the applicant has a card. The further term of crediting the cardholder’s account depends only on the policy and promptness of the servicing bank. As a rule, commercial structures make a quick return of money to the card, the terms of state banks reach the maximum allowable value of -30working days.
Why can’t the hotel refund money paid by card through the cashier’s office in cash?
Institutions cannot resort to such a simple and quick solution to the problem for one simple reason – Russian legislation and the tax authorities of the Russian Federation treat such operations as illegal cashing of funds, and therefore impose serious fines on delinquent organizations. The letter of the law requires that payment be returned as made.
Details of the procedure can be found in the CBR Letter No. 112-T dated August 1, 2011 “On the refund of funds for goods (services) previously paid for using a payment card”.
At the moment we can offer you the following payment methods:
Online payment security:
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and will not be disclosed. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
Special security technologies of online card payments are used in the transfer of information, data processing is carried out on a secure high-tech server of the processing company.
Bank card payment procedure:
Payment is provided without commission. Payments are made by money transfer from VISA, MASTER CARD, MIR bank cards, if there is a possibility to make Internet payments provided by your bank that issued the bank card.
You can find out if it is possible to make Internet payments using your bank card by contacting your bank.
Confidentiality:
Internet payment service is carried out in accordance with the Rules of international payment systems on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used.
Bank card details are entered on the secure payment page of the PJSC Sberbank service providing the service.
Our partner is PJSC Sberbank.
Cases of refusal to make a payment:
- the bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
- the bank card details have been entered incorrectly;
- the card has expired.
For correct entry, it is necessary to enter the data carefully and accurately, observing the sequence of numbers and letters as they appear on your card:
- cardholder (as a rule, it is indicated on the front side of the bank card in English in capital letters. For example, IVANOV IVAN);
- card number (as a rule, it is indicated on the front side of the bank card and consists of 16 digits. For example: 0123 4567 8901 2345);
- card validity period (as a rule, it is indicated on the front side of the bank card – month and year until which the card is valid. The expiration date of the card is entered in digits. For example, 12 (to be entered in the month field) and 13 (to be entered in the year field), which means that the card is valid until December 2013); d) CVV2 or CVC2 card code (as a rule, it is indicated on the back of the bank card and consists of 3 digits. For example, 123).
- your bank card has expired. The expiration date of the card is usually indicated on the front of the card (it is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;
- insufficient funds for payment on your bank card. You can find out more about the availability of funds on your bank card by contacting the bank that issued the bank card;
- the set limit of transactions per day has been exceeded. The amount of daily limit for all transactions is determined by the partner bank.
- In case your card has been blocked for any reason.
Requisites of GRK Eurasia LLC
TIN: 6658465750
CHECKPOINT: 665801001
620034, SVERDLOVSK REGION, EKATERINBURG G, OPALIKHINSKAYA STREET, DOM 23
Tel: +7(343)259-35-35
Bank details
BRANCH OF VTB BANK (PAO) IN EKATERINBURG. YEKATERINBURG
BIC046577952
R/s 406 028 100 132 800 09 776
K/s 301 018 104 000 000 00 952
